This year, Reforge teamed up with Happily to source a customer service and online support specialist during the registration and preparation process for their upcoming Spring Growth workshop series.

However, when it became clear to both parties that the person they hired wasn’t quite the perfect fit for the role, they needed to find a suitable replacement quickly.

The Happily team sprang into action to help, giving them free Enterprise-level service.

We posted online to a system-filtered list of 811 specialists and had over 250 people respond almost immediately that they were available and interested in the role.

We narrowed down that pool of applicants and conducted a pre-screening and group interview with 12 people to identify a shortlist of talent who were the most qualified and up to the challenge of the role. We presented our shortlist to Reforge, and after conducting a final round of interviews, they ended up hiring not just 1, but 2 people from Happily. Within a matter of hours, Reforge had replaced their staff, confident that they were in the very best hands possible.

We spoke with Rachael Soares, one of the Happily specialists hired by Reforge, who shared:

“The group interview process was interesting, I’ve never done one like that before. This is my first gig through Happily, and I’m really excited about it. The opportunity is great, and so far, I’m really enjoying my time with Reforge and grateful to Happily for facilitating that connection.”

Of course, we always hope for a great experience right out of the gate, but solving unforeseen problems like this, and ensuring our client’s satisfaction and success, is one of the hallmarks of Happily’s own customer service experience. We are so proud to offer this level of access and service in a pinch!